At 999cx, your privacy is taken seriously. This Privacy Policy explains exactly what personal information we collect, why we collect it, how it is stored and protected, who it may be shared with, and what rights you have over your own data. We recommend reading this document in full before creating your 999cx account.
999cx ("the Platform", "we", "us", "our") is committed to protecting the privacy and personal data of every registered player and website visitor. This Privacy Policy describes our practices with respect to the collection, use, storage, disclosure, and protection of personal information in connection with the 999cx platform at 999cx.net.
This Privacy Policy forms part of the contractual relationship between you and 999cx, together with our Terms & Conditions and Responsible Gaming Policy. By registering an account, making a deposit, or otherwise using the 999cx platform, you confirm that you have read this Privacy Policy and consent to the data processing practices described herein.
We operate in full compliance with our international gaming license requirements, which impose strict obligations on how we collect and handle personal data. Our privacy practices are reviewed regularly to ensure they remain aligned with applicable data protection standards and our licensing obligations.
999cx collects personal data through several channels — at registration, during account verification (KYC), through your use of the platform, and via automated technical systems. The categories of data we collect are described below.
When you create a 999cx account, we collect your full legal name, date of birth, gender, residential address (city, province, Pakistan), email address, and mobile number. This information is mandatory — without it we cannot open an account or verify your identity as required by our international gaming license.
To comply with anti-money-laundering (AML) regulations and our licensing obligations, we collect copies of identity documents such as your Pakistani CNIC (Computerised National Identity Card), passport, or other government-issued photo ID. We may also request proof of address and proof of payment method ownership. KYC documents are stored securely and processed only for identity verification and regulatory compliance purposes.
When you make deposits or withdrawal requests, we collect information about the payment method used — including your JazzCash or EasyPaisa mobile wallet number, HBL, UBL, or Meezan Bank account details (where applicable), and transaction amounts and timestamps. We do not store full card numbers or banking credentials. Payment processing is handled via encrypted, PCI-DSS compliant channels.
We collect data about how you interact with the 999cx platform, including games played, bets placed, wager amounts in PKR, session durations, bonus usage, and betting history. This data is used to manage your account, detect fraud, enforce responsible gaming limits, and improve platform features.
Our systems automatically collect technical data when you access the platform, including your IP address, device type, operating system, browser type and version, screen resolution, time zone, and referring URL. This data helps us secure your account, prevent unauthorised access, and optimise the platform experience for Pakistani users across different devices and networks.
If you contact our support team via email or live chat, we retain records of that correspondence, including your contact details and the content of communications. This is necessary to resolve disputes, track complaint history, and ensure quality of service.
| Data Category | Examples | Collection Point |
|---|---|---|
| Registration | Name, DOB, email, mobile, address | Account signup |
| KYC / Identity | CNIC copy, passport, proof of address | Verification process |
| Financial | JazzCash/EasyPaisa number, bank name, transaction amounts | Deposit & withdrawal |
| Usage | Games played, bets, session time, PKR amounts | Platform interaction |
| Technical | IP address, device, browser, OS | Automatic / system |
| Communications | Support emails, chat transcripts | Customer support |
999cx uses the personal data we collect for the following purposes only. We do not use your data for any purpose that is incompatible with those listed below.
All personal data processing by 999cx is conducted on one or more of the following lawful bases, in accordance with the data protection requirements of our international gaming license jurisdiction:
999cx does not sell, rent, or trade your personal data to any third party for commercial purposes. Data may be shared only in the following limited and controlled circumstances:
To process deposits and withdrawals, we share the minimum necessary financial data with our authorised payment partners, including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, and GrabPay. Each payment partner operates under their own privacy policy and applicable financial regulations.
We engage regulated third-party KYC and identity verification service providers to assist in verifying CNIC documents and other identity materials. These providers are contractually bound to process data only for verification purposes and to maintain equivalent security standards to those of 999cx.
999cx is legally obligated to disclose certain player data to our licensing authority, financial intelligence units, or law enforcement agencies where required by applicable law or court order. Such disclosures are made only to the extent legally required and are documented internally.
We use third-party technology providers for cloud hosting, platform infrastructure, fraud detection, customer support systems, and data analytics. These providers act as data processors on our behalf and are bound by strict data processing agreements that prohibit them from using 999cx player data for any purpose other than providing the contracted service.
The 999cx platform uses cookies and similar tracking technologies to operate core site functionality, remember your session, detect fraud, and analyse platform usage patterns. Cookies are small text files stored on your device by your browser.
You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from logging into your 999cx account and using the platform. Instructions for managing cookies are available in the help documentation of your preferred browser (Chrome, Firefox, Safari, or any browser commonly used in Pakistan).
999cx retains personal data for the minimum period necessary to fulfil the purposes outlined in this Privacy Policy, and for as long as required by our gaming license obligations and applicable legal requirements. The following standard retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & Registration Data | Duration of account + 5 years post-closure | Licensing & AML compliance |
| KYC / Identity Documents | Duration of account + 5 years post-closure | Regulatory obligation |
| Transaction Records | 7 years from transaction date | AML & financial audit trail |
| Betting / Gaming History | 5 years from last activity | Dispute resolution & licensing |
| Support Communications | 3 years from last communication | Dispute management |
| Technical / Device Logs | 12 months from collection | Security monitoring |
Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Data subject to an ongoing legal hold or regulatory investigation will be retained until the matter is resolved, regardless of the standard retention schedule.
999cx implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, theft, alteration, or destruction. Our security infrastructure is designed to meet the standards required by our international gaming license and general best practices in the online gaming industry.
As a 999cx player, you have specific rights over your personal data. These rights are available to all registered players and may be exercised free of charge by contacting us at [email protected]. We will respond to all valid data rights requests within 30 calendar days.
The 999cx platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. Age verification is mandatory at the point of registration and enforced throughout the account lifecycle.
If we become aware — through our KYC process, player reports, or any other means — that a player is under 21 years of age, we will immediately suspend the account, void any associated bonuses, and initiate the return of deposited funds where appropriate, in accordance with our Responsible Gaming Policy. Any winnings accumulated by an underage player will be forfeited in full.
The 999cx platform integrates with third-party services — including game providers, payment processors, and analytics tools — that operate under their own privacy policies. 999cx is not responsible for the privacy practices of third-party game content providers or payment infrastructure operators. We recommend reviewing the privacy policies of any third-party service you interact with.
All third-party service providers engaged by 999cx are required to process player data only for the purposes specified in their data processing agreement with us, and to maintain security standards equivalent to those described in Section 8 of this Privacy Policy. We conduct due diligence on all new third-party providers before granting them access to player data systems.
999cx reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform features, licensing requirements, or applicable law. When material changes are made, we will notify registered players via the email address on file at least 14 days before the updated policy takes effect.
The effective date at the top of this document will be updated with each revision. Your continued use of the 999cx platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any change, you should close your account before the revised policy takes effect.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a data protection concern, please contact the 999cx Data Protection team. All data rights requests and privacy queries will be handled with strict confidentiality.
Data Rights
Every 999cx player has these rights over their personal data. Exercise any of them free of charge by emailing our support team.
Request a full copy of all personal data 999cx holds about you, including account, KYC, transaction, and betting records.
Ask us to correct any inaccurate or incomplete personal data held on your account at any time.
Request deletion of your personal data, subject to our legal retention obligations under gaming license and AML regulations.
Ask us to pause processing of your data in specific circumstances, such as while a data accuracy dispute is under review.
Receive a machine-readable copy of the personal data you have provided to 999cx for transfer to another platform.
Opt out of marketing communications or any consent-based processing instantly via your account settings or by emailing support.
How We Protect You
These are the concrete protections 999cx puts in place to keep your data safe on Pakistan's most trusted online casino platform.
All stored personal data — KYC documents, financial records, account details — is encrypted at rest with AES-256. Your data is unreadable without authorised decryption keys.
Every connection between your browser or app and the 999cx servers is secured with TLS 1.2 or higher. No data travels unencrypted across the network.
Player data is accessible only to 999cx staff with a legitimate operational need. Access is governed by role-based permissions and multi-factor authentication — not browsable by general staff.
999cx never stores your password in plain text. Passwords are transformed into salted cryptographic hashes — even our own engineers cannot retrieve or read your password.
999cx has never sold player data to any third party and never will. Your personal information is used solely to operate your account and fulfil our licensing obligations.
In the unlikely event of a data breach affecting your account, 999cx will notify you via your registered email without undue delay and take immediate remediation steps.
Join 999cx — Play Responsibly
Now that you understand how 999cx handles your data, you can play with confidence. Instant JazzCash and EasyPaisa banking, full KYC protection, and a platform built around your security. Strictly 21+ only.